by Gary Cabello | Oct 11, 2018 | CSR Training
Hiring competent staff members to answer phones is a crucial step for service company growth. Be careful though! An incompetent Customer Service Representative can be just as bad (or worse!) than being short-staffed. There are a few steps you can take to get...
by Gary Cabello | Aug 8, 2018 | CSR Training
One of the most challenging jobs in customer service is dealing with unhappy customers. An unhappy customer is often fueled by frustration or anger, which can lead to some pretty unpleasant behaviors. If you want your CSRs to deal with difficult customers, you need to...
