by Gary Cabello | Apr 22, 2019 | Customer Service, Employees
Every service company manager has to deal with problems related to poor employee attendance at some point. As if finding and hiring the right CSRs wasn’t difficult enough, getting them to show up at work as scheduled can be a whole other challenge. Avoid the...
by Gary Cabello | Mar 22, 2019 | Customer Service
It’s a simple fact that no service company can succeed without competent, dedicated customer service representatives. No matter how good the rest of your team is, your business can’t function without customers, and earning their business requires the right...
by Gary Cabello | Feb 12, 2019 | Customer Service
The challenges faced by service company owners and managers are endless, especially when it comes to distributing the workload among employees. You need to have your most skilled, experienced agents available at all times to assist your most important customers....
by Gary Cabello | Dec 13, 2018 | CSR Training, Customer Service
The challenges faced by customer service representatives in the repair service industry are endless. While the majority of customers will be kind, courteous, and patient, some will inevitably be more difficult to assist. They may ask tough questions that can make or...
by Gary Cabello | Nov 16, 2018 | CSR Training
Running a successful dispatching call center is no easy feat, especially when it comes to managing stressed out employees. One of the most common questions asked by managers is how to help employees deal with stress and frustration resulting from interactions with...
