by Gary Cabello | Aug 22, 2019 | CSR Training, Customer Service, Employees, Tips
As a customer service representative, nothing is more important than good communication skills. Learning about communication may sound boring to your employees though, but fear not. Using workplace communication games is a tried-and-true method for engaging your...
by Gary Cabello | Jun 6, 2019 | CSR Training, Customer Service, Tips
We spend the majority of our lives communicating with family, friends, and coworkers, but speaking with customers is a whole other skillset. Service company CSRs and managers need to learn how to explain things to customers effectively in order to generate business...
by Gary Cabello | Dec 13, 2018 | CSR Training, Customer Service
The challenges faced by customer service representatives in the repair service industry are endless. While the majority of customers will be kind, courteous, and patient, some will inevitably be more difficult to assist. They may ask tough questions that can make or...
by Gary Cabello | Nov 16, 2018 | CSR Training
Running a successful dispatching call center is no easy feat, especially when it comes to managing stressed out employees. One of the most common questions asked by managers is how to help employees deal with stress and frustration resulting from interactions with...
by Gary Cabello | Oct 11, 2018 | CSR Training
Hiring competent staff members to answer phones is a crucial step for service company growth. Be careful though! An incompetent Customer Service Representative can be just as bad (or worse!) than being short-staffed. There are a few steps you can take to get...
by Gary Cabello | Aug 8, 2018 | CSR Training
One of the most challenging jobs in customer service is dealing with unhappy customers. An unhappy customer is often fueled by frustration or anger, which can lead to some pretty unpleasant behaviors. If you want your CSRs to deal with difficult customers, you need to...
