by Gary Cabello | Aug 22, 2019 | CSR Training, Customer Service, Employees, Tips
As a customer service representative, nothing is more important than good communication skills. Learning about communication may sound boring to your employees though, but fear not. Using workplace communication games is a tried-and-true method for engaging your...
by Gary Cabello | Apr 22, 2019 | Customer Service, Employees
Every service company manager has to deal with problems related to poor employee attendance at some point. As if finding and hiring the right CSRs wasn’t difficult enough, getting them to show up at work as scheduled can be a whole other challenge. Avoid the...
