by Gary Cabello | Aug 22, 2019 | CSR Training, Customer Service, Employees, Tips
As a customer service representative, nothing is more important than good communication skills. Learning about communication may sound boring to your employees though, but fear not. Using workplace communication games is a tried-and-true method for engaging your...
by Gary Cabello | Jul 17, 2019 | Customer Service, Tips
Hiring the right employees is never an easy process, especially when it comes to service industries. Learning how to find qualified candidates is step one, but your biggest challenge is figuring out how to interview a customer service representative properly. Only...
by Gary Cabello | Jun 6, 2019 | CSR Training, Customer Service, Tips
We spend the majority of our lives communicating with family, friends, and coworkers, but speaking with customers is a whole other skillset. Service company CSRs and managers need to learn how to explain things to customers effectively in order to generate business...
by Gary Cabello | Apr 22, 2019 | Customer Service, Employees
Every service company manager has to deal with problems related to poor employee attendance at some point. As if finding and hiring the right CSRs wasn’t difficult enough, getting them to show up at work as scheduled can be a whole other challenge. Avoid the...
by Gary Cabello | Mar 22, 2019 | Customer Service
It’s a simple fact that no service company can succeed without competent, dedicated customer service representatives. No matter how good the rest of your team is, your business can’t function without customers, and earning their business requires the right...
by Gary Cabello | Feb 12, 2019 | Customer Service
The challenges faced by service company owners and managers are endless, especially when it comes to distributing the workload among employees. You need to have your most skilled, experienced agents available at all times to assist your most important customers....
