The challenges faced by service company owners and managers are endless, especially when it comes to distributing the workload among employees. You need to have your most skilled, experienced agents available at all times to assist your most important customers.
Instead of letting your best sellers get bogged down with busy work, consider hiring a virtual assistant to help out with less critical tasks, or for jobs that don’t require as much knowledge or experience.
Why Hire a Virtual Assistant?
Many service companies use virtual assistants to help answer phones, but that’s not all they can do. The most thoughtful business owners use them strategically to help with everything from administrative tasks to scheduling part installs, and more!
Here are some of the best way that a virtual assistant can help improve your company’s efficiency and profitability:
Answering Phones
Most virtual assistants are hired specifically to provide phone support. As your business grows, the volume of incoming phone calls can grow out of hand quickly. Hiring someone to help answer phones will reduce the strain on your regular employees, and can help to avoid missed opportunities.
After Hours Phone Support
Home emergencies come at all hours of the day or night, and you may have panicked customers calling for service after hours. Having a real person available to answer these calls at any time can not only earn you more business, but can improve overall customer satisfaction.
Saving the day for someone whose washer is flooding their home during the night goes a long way, and is sure to earn you repeat business.
Overflow Calls
As your business grows, more calls will inevitably start pouring in, and missed calls mean lost revenue. But what if you only want your regular employees on the phone unless absolutely necessary?
Hiring a virtual assistant as a backup CSR for overflow calls only will help to limit the amount of lost business and keep your regular employees’ workload from getting out of hand.
Scheduling Part Installs & Return Visits
Phone support doesn’t always have to mean answering fresh incoming calls. Your agents spend a significant amount of time calling existing customers to schedule part installs and return visits.
Consider using a virtual assistant to make these calls instead. It will allow your more skilled, experienced employees to focus on bringing in new business by answering incoming calls only.
Warranty Billing & Administrative Support
As a matter of fact, your virtual assistant doesn’t have to be on the phone at all to be useful! With today’s technology, jobs like warranty billing, accounts receivable, and many other administrative tasks can be handled remotely.
Reduce the amount of busy work in your office by hiring a virtual assistant to take care of these time-consuming tasks for you.
Online Support & Booking
Most service companies today offer some sort of online appointment booking or technical support for their customers. Constantly checking and responding to these requests can become extremely time-consuming.
Having a virtual assistant to deal with online appointments and questions is just one more useful way to free up your regular employees for more critical tasks.
Call or visit New Vision today to find out more about hiring your virtual assistant today!