Appliance Repair Call Center Support
As appliance repair company owners ourselves, we understand the challenges our clients face, especially when it comes to finding high-quality CSRs at an affordable cost.
Let’s face it, a high-quality CSR can cost as much as $18 / hour—and a low-quality CSR can cost you even more! We take the guesswork out of hiring and training CSRs. You pay a flat monthly fee and we take care of the rest.
Every call taker has 160 hours of appliance repair call taker
experience before answering your phone.
We hire the best and brightest customer service reps and then train them how to answer phones for an appliance repair company.
We’re the leading appliance repair company call center because we provide dedicated customer service representatives who learn your business and become an integral member of your team.
Our CSRs Receive 160 Hours of Training with Industry Tools to Support You Better!
Training & Work Experience
Our CSRs handle inbound & outbound calls to support you:
Appointment Booking & Sales
Appointment Rescheduling
Appointment Confirmations
Parts Inventory Lookup & Order Confirmation
Warranty Billing Support
Office Support & Basic Admin
Software Skills & Training
Our CSRs are trained to use your software including:
ServiceDesk Software
Service Bench
Service Power
QuickBooks
Microsoft Word
Microsoft Excel
What Are the Costs?
A full-time CSR can cost over $2,600 / month in wages alone, not to mention the time and energy spent on training, management, supplies, and office space. A New Vision Telecommunication CSR will cost you a fraction of a regular full-time employee.
Affordable Phone Support | Agents Who Know How to Book a Call
We’re the leading appliance repair company call center because we provide dedicated customer service representatives who learn your business and become integral to your team.
We charge a flat rate that will cost you no more than a minimum wage employee.
We don’t charge by the minute and you don’t share your call taker with other companies.
Get a Free, No-Obligation Quote
We hire the best and brightest customer service reps and then train them how to answer phones for an appliance repair company.